Restricted Countries:

We ship to most countries around the world.  We do, however, have some countries that we no longer ship to due to excessive fraud, damage, or loss.  We no longer ship to:

Brazil, Italy, Russia, Kazakhstan, Israel, Iran, Iraq, North Korea.

Duties & Taxes:

Duties and Taxes may be collected by your local courier at the time of delivery.  We do not include prepayment of any duties or taxes in our S&H calculation.  We are also unable to give you any estimate, and recommend contacting your local authorities.

Electronic Products:

Due to security concerns with shipment of electric products, significant delays may be caused by Customs in any country. Tracking is only available on a limited basis to certain countries, and we will ONLY be able to provide proof of shipment to many locations. If delays occur, NO action can be taken to trace the shipment until AT LEAST 30 days after shipment.  

Products with Radio Signals:

Also, please be aware that we sell some products that emit radio signals that may not allow shipping to your country.  If we cannot ship to your country, you have the option of arranging a shipment to a USA domestic address for forwarding, otherwise we must cancel and refund the order.

Box Size Restrictions:

Due to restrictions on the size of boxes, there are certain countries where items over 79″ (Length + Girth) cannot be shipped. Unfortunately, our system does not have the ability to prevent you from putting one of these items into the shopping cart.  If we cannot ship to you, you have the option to have us ship to a domestic location for forwarding to your country or cancel and refund.  We apologize for any inconvenience.

Affected Countries: Australia, Brazil, Hungary, Israel, Jamaica, Poland, Singapore, South Africa, South Korea, Taiwan, Turkey, Venezuela.

Policy:

We accept your new, and unopened returned items returns within 30 days of the original purchase date. You must obtain your RMA from us by this deadline, and items must be received within 14 days of an RMA being issued.

All items returned will have a 15% Restocking Fee deducted from the refund amount. The original shipping amount charged is non-refundable.

When we receive your return, it should be in the condition it was sent to you. If it is damaged, missing parts, or in any way deficient, there may be an additional restocking fee applied.

Return Shipping Costs:

All Return Shipping Costs are your responsibility, and we require that your return be sent back to us via a trackable method. If your shipment is lost and there is no tracking, we cannot provide a refund.

In certain situations, we may provide a prepaid label or reimburse you for return shipping cost. We will not reimburse for expedited return shipping methods. We will only provide these services or reimbursement for these situations:

1. Item is defective without a Manufacturer’s replacement policy that handles this directly.
2. The item is damaged but the carrier determines it was not damaged in transit. If an item is damaged in transit, you must allow the carrier to resolve with their policies and procedures.
3. We have shipped the incorrect item.

Exchanges:

We accept exchanges of your brand new items. If you contact us with your request, we will help coordinate your return shipment and the exchange using our RMA system. Return shipping costs are the same policy as for regular returns.

In some cases, your exchange may result in a refund or require additional payment. We will contact you with details if that is the case.

In some cases it may be necessary to make a second purchase and return the original item for a refund in order to meet your deadline.

Non-Returnable Products:

Certain products cannot be returned under any circumstances. We cannot accept returns of any product that deals with feces or urine if it has been removed from the original packaging under any circumstances as it is considered a hazmat/biohazard issue.

Origination:

We ship from over 100 different warehouses in the USA and Canada to your door with tracking that you can access from your account on our site. Because each business makes their own decisions about carriers, some items may not be available to ship via certain carriers.

Shipping Carriers:

We ship in the USA via UPS, FedEx, and USPS. Some items that display shipping via UPS in checkout may ship via FedEx at the discretion of the supplier or manufacturer that warehouses the item. Also, some items that are available to ship via UPS may not be possible to ship to some USA addresses including PO Boxes, APO/FPO, and Alaska/Hawaii. Some items that are advertised as free shipping may not be able to be shipped to anything other than a physical address. If we are unable to ship to your address due to these constraints, it may be necessary to cancel the order.

Free Shipping:

When “Free Shipping” is offered, it is intended to only be for the Lower 48 USA. Some items that have available USPS options may be available to ship to PO Boxes, APO/FPO, Alaska, Hawaii, and US Territories. If we cannot ship your order, we will provide a refund or offer other options that may require additional payment.

Available Shipping Methods & Transit Times:

USPS First Class Mail – Usually 1-4 business days in transit.

USPS Priority Mail – Usually 1-3 business days in transit.

USPS Priority Mail International – Usually 7-14 days in transit, but some may experience transit times up to 45 days in certain countries.

UPS Ground – Usually 1-7 business days in transit.

UPS 3-day Select – 3 business days in transit.

UPS 2-day – 2 business days in transit.

UPS Next Day Air – 1 business day in transit.

FedEx Ground – Usually 1-7 business days in transit.

Late Shipments:

If you believe your item has been lost or delayed by the carrier, please first contact the carrier directly using your tracking number. If the carrier is unresponsive or provides and unsatisfactory response, we will resolve the matter directly. We will require cooperation with the carriers tracing policy and procedure and the completion of the process before shipping any replacements.

If you require a replacement to be shipped, you may need to purchase a new item and await a refund on the original purchase if you cannot wait for the carrier to complete their tracing process.

Your privacy is extremely important to {{config path=”general/store_information/name”}}. This privacy policy sets out how we use and protect any information that you give us when you use this website. {{config path=”general/store_information/name”}} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. {{config path=”general/store_information/name”}} may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.